Olanur

For Canadian lawyers & law firms

AI Receptionist & Client Intake for Canadian Law Firms

Turn more enquiries into meaningful client conversations.

Olanur helps Canadian lawyers and law firms modernize how they connect with prospective clients, manage incoming enquiries, and prepare for consultations. From AI-assisted lawyer matching to an intelligent voice receptionist and structured legal intake, Olanur brings together technology designed for the first stages of the legal client journey.

Request Client Intake DemoRequest a Voice Agent Demo

Spend less time organizing enquiries. Spend more time practising law.

  • AvailableLawyer matching & request management
  • PilotAI Voice Agent
  • In developmentExpanded firm automation & integrations
An empty law firm reception desk after hours with a desk phone lit up and the Toronto skyline at dusk, the moment an AI receptionist answers for the firm

Incoming call · after hours

AI intake assistant answering

Intake summary ready

Illustrative
Matter category
Employment law
Important date
Response requested by Friday
Preliminary priority
Prompt human review recommended
The Olanur B2B offering

AI for Law Firms: One Platform, Four Ways to Grow Your Practice

Modern legal practices need more than a website and a contact form. Prospective clients want to be heard, receive timely responses, and understand what happens next. Olanur brings together client discovery, intelligent intake, and AI-assisted workflows to help legal professionals manage those expectations.
01Available

AI-Powered Lawyer Matching

Connect with individuals actively seeking legal assistance in your practice areas.

  • Receive relevant client requests based on your practice areas and jurisdiction.
  • Review legal issue summaries before deciding whether to respond.
  • Express interest in requests aligned with your experience.
  • Communicate with prospective clients through Olanur.
  • Give clients the opportunity to review your profile and consider a consultation.

Benefit: Focus on relevant opportunities instead of sorting through unrelated enquiries.

Availability: Existing Olanur lawyer network.

02Pilot

AI Voice Agent, Your Virtual Legal Receptionist

Introduce an AI-powered first point of contact for your practice.

  • Answer incoming calls when your team is unavailable.
  • Gather caller information and a preliminary description of their legal issue.
  • Ask relevant intake questions based on the firm's configured workflow.
  • Identify key dates and matters requiring prompt human attention.
  • Generate structured call summaries for lawyer review.
  • Help coordinate callbacks and next steps.

Benefit: Reduce the administrative effort involved in collecting initial client information.

Availability: Pilot offering; core phone-call processing and analysis pipeline has been tested.

03Available

AI Legal Intake & Lead Intelligence

Go beyond collecting a caller's name and phone number. Olanur's legal-intelligence capabilities help organize unstructured descriptions into information a lawyer can review.

  • Legal issue classification and matter summaries.
  • Preliminary urgency indicators and important dates or deadlines mentioned by the client.
  • Suggested follow-up questions and information gaps.
  • Potential next steps for intake staff.
  • Practice-area relevance.

Benefit: Understand more about an enquiry before the first substantive conversation.

Availability: AI lead analysis exists; expanded connection to firm-owned enquiries is being developed.

04Planned

Intelligent Law Firm Workflow

Bring structure to how your firm handles prospective clients.

Planned firm-level capabilities include

  • A centralized intake inbox
  • Configurable lead assignments
  • Follow-up tracking
  • Team permissions
  • Consultation workflows
  • Intake analytics

Benefit: Make the transition from initial enquiry to lawyer review more organized and consistent.

Availability: Expanded firm workflow capabilities are planned.

A lawyer walking down a courthouse corridor holding a phone with an incoming call they cannot take, the missed first conversation an AI receptionist for law firms is built for

Your next client could be calling while you're in court, meeting a client, or working on an important matter.

AI receptionist for law firmsPilot

Meet Olanur AI Voice Agent, the AI Receptionist Built for Law Firms

Your practice deserves a receptionist that doesn't miss the first conversation.

Legal enquiries do not always arrive during business hours. A prospective client may call during lunch, late in the evening, while a lawyer is in court, or when reception staff are busy helping someone else. Without a structured intake process, these calls can become missed opportunities, incomplete voicemails, or additional administrative work.

Olanur AI Voice Agent is designed to support your firm's first conversation with prospective clients. It acts as a virtual legal receptionist that can greet callers on your firm's behalf, gather preliminary information and organize it for follow-up by your team.

It is not intended to replace the professional judgment of a lawyer, provide legal advice, or decide whether a lawyer-client relationship should be established.

What Can Your AI Voice Agent Do?

  1. 01

    Answer incoming calls

    Provide an automated answering option when your team is busy, outside business hours, or unable to take a call. The agent introduces itself as an AI assistant and follows your firm's configured greeting and intake instructions.

  2. 02

    Understand why someone is calling

    Rather than simply requesting a name and phone number, the agent can invite callers to briefly explain the type of legal assistance they are seeking. The goal is to understand the enquiry sufficiently for appropriate intake handling, not to conduct a legal consultation.

  3. 03

    Ask relevant follow-up questions

    The agent can follow practice-specific intake instructions. Questions are designed to collect initial information without assessing the caller's legal rights or likely outcome.

  4. 04

    Identify important dates

    The agent can ask whether the caller has received notices, has upcoming hearings or knows of an important deadline. Time-sensitive information can be highlighted in the intake summary for prompt review.

    AI-generated urgency assessments are preliminary and must not be relied upon to determine limitation periods or filing deadlines.

  5. 05

    Prepare a structured call summary

    After a call, Olanur's AI analysis can organize the conversation into a lawyer-friendly overview: contact information provided by the caller, the type of legal issue and a summary of the situation, relevant dates mentioned, information requiring clarification, and suggested intake follow-up.

  6. 06

    Support lawyer and staff follow-up

    The intended firm workflow places incoming enquiries in a private intake area for review by authorized staff. Your team can determine whether to request more information, arrange a consultation, assign the enquiry internally or decline to proceed.

Practice-specific intake

Questions that follow your firm's instructions

Examples by practice area. Questions are designed to collect initial information without assessing the caller's legal rights or likely outcome.

AI

The agent might ask

“Is the enquiry about termination, a workplace dispute, or an employment agreement?”

After-hours and overflow calls

When Do Law Firm Calls Go Unanswered?

Most missed calls are not ignored. They arrive while a lawyer is in court, reception is at lunch, both lines are busy or the office has closed. Here is one illustrative day, with and without an AI receptionist answering for the firm.

An illustrative day at a small firm

Call 3 · 12:25 p.m. · Reception at lunch

A caller who says a response was requested by Friday.

✓Answered by the AI intake assistant

It identifies itself as an AI assistant, asks your firm's approved questions and prepares a structured summary for your team to review.

Date flagged for prompt human review: Response requested by Friday

Illustrative example. Times and situations are invented to show how calls can fall outside reachable hours; they are not Olanur data. The AI Voice Agent is a pilot offering, and answering hours depend on your firm's configuration.

From call to lawyer-ready enquiry

Example: An Employment Law Enquiry

Watch a prospective client's call become a structured intake record. Illustrative conversation only — not a live product demonstration.

Call in progress

What the Firm Receives

AI-organized
Matter category
Not yet collected
Enquiry type
Not yet collected
Location
Not yet collected
Employment duration
Not yet collected
Reported severance offer
Not yet collected
Important date
Not yet collected
Preliminary priority
Not yet collected
Suggested follow-up
Not yet collected

Suggested intake action

Contact the prospective client promptly to verify the facts and determine whether the firm can assist.

Instead of starting with an unstructured voicemail, your team receives an organized overview of the enquiry.

AI outputs may contain errors or omissions. The lawyer remains responsible for verifying facts, evaluating deadlines, performing conflict checks and providing all legal advice.

Five steps

How the Olanur AI Receptionist Works, in Five Steps

From your firm's instructions to a reviewed enquiry. Your team stays in charge of every decision that matters.
A law firm intake coordinator reviewing an AI-organized enquiry summary on a laptop before deciding the next step

You retain control over client acceptance, legal consultations, fees and professional decisions.

  1. 1

    Step 1

    Configure your firm

    Define your firm's name, intake hours, practice areas, preferred questions, contact information and escalation instructions.

  2. 2

    Step 2

    Connect your phone line

    Depending on the pilot configuration, the solution may use an Olanur-managed number, call forwarding from your existing business number, or a compatible existing AI calling setup. You do not necessarily need to replace your main business number.

  3. 3

    Step 3

    Let AI handle initial intake

    When a call reaches the AI agent, it identifies itself and gathers preliminary information using the firm's approved instructions. The agent may be configured for after-hours calls, overflow calls or other supported answering arrangements.

  4. 4

    Step 4

    Receive AI-organized enquiry information

    After the conversation, supported call-processing workflows create an intake record and summary for designated firm users.

  5. 5

    Step 5

    Your team decides the next step

    A lawyer or authorized intake team member reviews the enquiry, verifies the information, completes required conflict checks and decides how to proceed.

Specific routing, notification, scheduling and dashboard functionality depends on the pilot configuration and subsequent product releases.

Compare your options

AI Receptionist vs. Answering Service vs. Voicemail

Law firms usually cover the phone with voicemail, a legal answering service, an in-house receptionist, or a mix of the three. The real difference is what reaches the lawyer afterwards.

When nobody can pick up

Voicemail
Records a message, if the caller leaves one
Legal answering service
A live operator takes a message; hours vary by provider
In-house receptionist
Covered during staffed hours
Olanur AI Voice Agent
Designed for after-hours and overflow calls, per your configuration

Practice-specific questions

Voicemail
None
Legal answering service
Usually a general script
In-house receptionist
Yes, when trained and available
Olanur AI Voice Agent
Your firm's approved questions, by practice area

What the lawyer receives

Voicemail
An audio message to listen to
Legal answering service
Name, number and a short note
In-house receptionist
Notes that vary with workload
Olanur AI Voice Agent
A structured summary: matter type, details and missing information

Dates the caller mentions

Voicemail
Heard only when someone plays the message
Legal answering service
Depends on the operator's notes
In-house receptionist
Depends on the person taking the call
Olanur AI Voice Agent
Flagged for prompt human review; your firm verifies every date

None of these options gives legal advice, and none should: an AI receptionist for law firms collects preliminary information so a lawyer can decide the next step. Many firms combine options, for example a receptionist in office hours and the AI Voice Agent for overflow and after-hours calls. Answering services differ widely, so check a provider's hours and scripts directly.

Beyond a receptionist: legal intake intelligence

Your firm doesn't just need calls answered. It needs information organized.

General-purpose virtual receptionists can take messages and capture contact details. Olanur is developing a more specialized legal-intake experience by combining conversational AI with its existing legal issue analysis technology.
  • 01

    Structured matter understanding

    AI transforms the caller's initial description into an organized overview of the potential matter.

  • 02

    Practice-specific intake

    Intake questions can be tailored to the types of enquiries your firm wants to receive.

  • 03

    Preliminary matter relevance

    Help staff recognize whether an enquiry appears aligned with the firm's stated practice areas and geographical scope.

  • 04

    Missing information detection

    Highlight useful information that has not yet been collected, so staff can prepare targeted follow-up questions.

  • 05

    Important-date recognition

    Identify hearing dates, closing dates, response deadlines and similar dates mentioned by prospective clients.

  • 06

    Lawyer-ready summaries

    Present intake information in a format intended to reduce repetitive information gathering.

The objective is not to replace legal analysis. It is to help your team begin with better-organized information.

Available for marketplace requestsFirm-intake integration planned

Olanur AI Lead Intelligence

Review the opportunity before you respond.

Lawyers often have limited information when a prospective client makes first contact. Olanur's AI-supported lead analysis helps organize incoming legal requests so professionals can understand the issue before deciding whether to proceed.

Make better-informed intake decisions without treating AI output as legal advice.

  • 01

    Legal issue summary

    Review a concise description of the prospective client's stated problem.

  • 02

    Potential client intent

    Understand what the client appears to be seeking, such as consultation, document review, representation, negotiation or procedural assistance.

  • 03

    Suggested intake tasks

    Identify potential preliminary tasks such as confirming dates, requesting information or arranging an initial discussion.

  • 04

    Urgency indicators

    Surface facts that may require timely attention.

  • 05

    Practice-area relevance

    Help identify whether a request falls within the kinds of matters the lawyer handles.

  • 06

    Suggested pre-consultation questions

    Prepare focused questions for the next interaction with the prospective client.

Building the front office

The AI-Powered Front Office for Law Firms

From the first call to an organized, lawyer-ready enquiry. Several of these capabilities are planned or in development, and each one is labelled with its current status.
Planned capability

Smart Website Intake: Beyond Traditional Contact Forms

Most law firm contact forms ask for basic details and a free-text message. Olanur's planned Smart Intake Widget is designed to provide a more conversational experience for visitors who want to contact your firm. Instead of requiring prospective clients to identify the correct legal category themselves, the widget can guide them through initial questions relevant to your practice.

Planned capabilities

  • Embeddable intake form for your law firm's website.
  • Firm branding and practice-area configuration.
  • AI-assisted issue classification and relevant follow-up questions.
  • Preliminary urgency and date identification.
  • Contact information capture and intake consent.
  • Structured summaries for the firm's review.
  • Integration with the firm's intake queue.

The intention is to help firms collect more useful information while reducing the need for long, complicated questionnaires.

Your website. Your firm's enquiries. An AI-assisted intake experience.

Your firm · Contact us

Is your enquiry about termination, a workplace dispute, or an employment agreement?

TerminationWorkplace disputeEmployment agreement
Any upcoming deadline?Date flagged for review
Concept sketch of a planned capability, not a live product.
Firm workspace in development

A Dedicated Intake Workspace for Your Firm

Keep enquiries organized from the first contact.

Olanur's firm-facing roadmap is designed around a common challenge: managing multiple incoming enquiries across lawyers, receptionists and practice groups. The planned workspace will help authorized firm members review enquiries in one place and coordinate next steps.

Intake stages

  1. New
  2. Under Review
  3. Follow-Up Required
  4. Consultation Requested
  5. Closed

Planned firm capabilities

  • Centralized intake inbox

    Review preliminary client enquiries and AI summaries in a single workspace.

  • Internal assignment

    Assign enquiries to lawyers or authorized intake staff.

  • Practice-area routing

    Configure routing preferences based on practice area, lawyer assignment or other firm-approved rules.

  • Intake status tracking

    Organize enquiries by stages such as New, Under Review, Follow-Up Required, Consultation Requested and Closed.

  • Role-based access

    Support distinct permissions for firm administrators, lawyers, intake staff and authorized viewers.

  • Intake history

    Maintain a record of relevant intake activity and status changes, subject to the firm's retention settings.

  • Analytics & reporting

    Gain visibility into intake volumes, enquiry types, response activity and consultation progression.

Designed to complement your existing practice tools

Olanur's primary focus is the early stages of client acquisition and intake. It is not intended to replace a full legal practice-management platform, trust accounting system or established document-management environment. Future integration options may support approved handoffs into the systems your firm already uses.

AI-assisted document capabilitiesFirm-level document workflows planned

AI Document Intelligence for Legal Professionals

Legal enquiries often involve supporting documents such as employment letters, contracts, notices, agreements or other written material. Where document processing is enabled, Olanur's AI tools can assist with organizing and summarizing information from supported documents.

Potential firm-level use cases

  • Summarize lengthy documents for initial review.
  • Extract relevant dates, names and factual details.
  • Identify sections that may warrant closer examination.
  • Generate preliminary questions for the reviewing lawyer.
  • Organize document-related intake information.
  • Help prepare an initial matter overview.

Documents and AI-generated interpretations must always be reviewed by a qualified legal professional. The availability of specific document tools, supported file types, data-handling options and firm integrations will depend on the selected product configuration.

Network and firm intake

Two Ways to Use Olanur

1

Grow Through the Olanur Lawyer Network

Connect with individuals who submit legal requests through Olanur. Prospective clients describe their legal needs, and Olanur uses its matching process to surface relevant requests to participating professionals. Lawyers can review opportunities and decide whether to respond. This offering is designed for professionals looking to complement existing business-development channels.

How the lawyer network works
2

Modernize Your Firm's Own Client Intake

Use Olanur's AI intake solutions to support enquiries that come directly to your law firm. These may originate through your firm's phone line and, as additional functionality becomes available, its own website intake experience.

Your firm's direct enquiries remain separate from the Olanur marketplace. They are not automatically published to the marketplace or offered to other lawyers. Any optional transfer of a firm-originated enquiry to Olanur's marketplace would require the prospective client's clear, informed, affirmative choice.

The Difference

Primary use

Lawyer Network

Discover opportunities submitted to Olanur

Olanur for Firms

Organize enquiries directed to your own firm

Enquiry source

Lawyer Network

Olanur marketplace

Olanur for Firms

Your firm's phone line; additional channels planned

Client visibility

Lawyer Network

Governed by marketplace request and consent flows

Olanur for Firms

Firm-authorized staff only

Assignment

Lawyer Network

Lawyers choose to express interest

Olanur for Firms

Firm controls internal routing and review

Data boundary

Lawyer Network

Marketplace request environment

Olanur for Firms

Separate firm-scoped intake environment

Commercial model

Lawyer Network

Individual lawyer offerings

Olanur for Firms

Planned firm contract, lawyer seats and metered voice usage

Both solutions can complement one another without merging their client-intake pipelines.

Built with legal professional responsibility in mind

AI supports your practice. Professional judgment remains yours.

Olanur's approach to legal technology is based on a straightforward principle: AI can support administrative and intake activities, but it should not replace qualified legal professionals.

  • Transparency

    Callers should know when they are interacting with an AI assistant.

  • Privacy and consent

    Collection, recording, transcription, use and retention of personal information must follow applicable privacy requirements and the agreed configuration.

  • Firm-controlled intake

    Direct firm enquiries are intended to remain accessible only within the firm's authorized environment, subject to appropriate technical and contractual controls.

  • Human oversight

    Lawyers remain responsible for assessing enquiries, verifying facts, determining conflicts, offering legal services and making professional decisions.

  • No automated legal advice

    Olanur's AI receptionist is intended for preliminary information collection and administrative assistance, not legal representation.

  • Appropriate escalation

    The intake experience can be configured to direct callers seeking urgent assistance toward appropriate human or emergency resources rather than presenting AI intake as a substitute for immediate help.

Technical security, retention, processing locations and service-provider arrangements should be confirmed through the firm's service agreement and applicable product documentation before activation.

Who it's for

Solutions for Solo Lawyers, Small Practices & Growing Firms

  • Solo practitioners

    Handle incoming enquiries more efficiently when meeting clients, attending hearings or working independently.

    Explore: Olanur Lawyer Network + AI Voice Agent pilot

  • Small law firms

    Support your reception process and create more consistent intake information without relying entirely on manual notes and voicemail.

    Explore: AI Voice Agent + Legal Intake Intelligence

  • Multi-lawyer firms

    Develop a coordinated intake experience across multiple lawyers and practice areas.

    Explore: AI Intake + Firm Workspace + Internal Routing

  • Growing legal practices

    Bring together prospective client discovery, intake automation, lawyer follow-up and future workflow integrations.

    Explore: Olanur's broader firm solutions roadmap

Flexible options for your practice

Start with the services your firm needs.

Free early access

Olanur Lawyer Network

Build your public lawyer profile, define your practice areas and explore relevant opportunities through the Olanur network.

  • Lawyer registration and onboarding
  • Access to relevant legal requests
  • Lawyer profile
  • Request review and expressions of interest
  • Client communication features
  • Access to available AI-assisted request information

Olanur is currently onboarding lawyers under its free early-access offering. Future paid plans, if introduced, will be separately disclosed.

Join as a Lawyer
Pilot access · request pricing

Olanur AI Voice Agent

Explore a virtual legal receptionist for your firm's incoming calls. Potential pilot configuration includes:

  • AI call answering
  • Firm-specific greeting and intake instructions
  • Preliminary client information collection
  • Call transcription where enabled and permitted
  • AI legal issue summaries
  • Important-date recognition
  • Firm-focused intake reporting

Commercial arrangements may vary by phone-line configuration, included calling minutes, AI usage and required customization.

Request a Voice Agent Demo
In development

Olanur Firm Intelligence Suite

Explore a broader AI-powered front-office experience for your law firm. Planned capabilities include:

  • Smart Website Intake Widget
  • Centralized Firm Inbox
  • Multi-Lawyer Intake Routing
  • Expanded Legal Lead Intelligence
  • Follow-Up Management
  • Intake Analytics
  • Firm-Level Document Workflows
  • Practice-Management Integration Options

Firm-level subscription pricing and included allowances will be confirmed before a commercial commitment.

Discuss Your Firm's Requirements
FAQ

AI Receptionist for Law Firms: Frequently Asked Questions

About the AI Voice Agent, legal intake, privacy and pricing.

What is an AI receptionist for law firms?

An AI receptionist for law firms answers calls on the firm's behalf when staff are unavailable, identifies itself as an AI assistant, asks the firm's approved intake questions and prepares a structured summary for a lawyer or intake staff to review. Olanur AI Voice Agent is a pilot offering of this kind, built for Canadian law firms. It collects preliminary information only and does not give legal advice.

How is an AI receptionist different from a legal answering service?

A traditional answering service typically takes a message: a name, a number and a short note. Olanur AI Voice Agent is designed to follow practice-specific questions set by your firm, flag dates the caller mentions for prompt human review and organize the call into a lawyer-ready summary. Many firms combine the two, or use the AI Voice Agent for overflow and after-hours calls alongside a human receptionist.

Can Olanur AI Voice Agent replace my receptionist?

Olanur AI Voice Agent is intended to support reception and preliminary intake activities. It can be particularly useful for overflow calls, after-hours enquiries and routine information gathering. Human staff and lawyers remain essential for complex interactions, professional decisions and legal advice.

Do I need a new phone number?

Not necessarily. Depending on the firm's telephone setup and the available pilot configuration, calls may be forwarded to an Olanur-managed number. Other compatible configurations may be considered.

Can the AI Voice Agent answer calls outside business hours?

The service is designed to support automated answering outside normal business hours, subject to the chosen configuration and service availability.

Does the AI Voice Agent provide legal advice?

No. The agent is intended to collect preliminary information, assist with administrative intake and help organize enquiries for review. Legal advice and representation must come from an appropriately licensed legal professional.

What happens if a caller has an urgent legal deadline?

The agent may identify and flag dates or urgent circumstances mentioned by the caller. The firm must still verify deadlines and decide how to respond. Automated intake is not an emergency service and cannot guarantee immediate lawyer review.

Will enquiries from my firm's website or phone line be shared with other lawyers?

No automatic marketplace sharing is intended for firm-originated enquiries. Olanur for Firms is designed as a separate, private intake environment. A potential marketplace handoff would require the prospective client's explicit, informed opt-in.

Can I customize the questions the agent asks?

Practice-specific intake instructions and approved questions form part of the proposed firm setup process. The scope of customization depends on the available product configuration.

Can Olanur book consultations automatically?

Consultation coordination and scheduling integrations are part of the expanded roadmap. Availability of automated booking should be confirmed during a product demonstration.

Can Olanur integrate with my existing legal software?

Integration options are part of the longer-term firm offering. Specific third-party integrations are not guaranteed and are subject to compatibility and product availability.

Is the AI Voice Agent available now?

Olanur AI Voice Agent is currently offered as a pilot. Lawyer matching and request management are available today, and expanded firm automation and integrations are in development. Firms can request a demo to discuss pilot access and the configuration that fits their practice.

How much does Olanur cost?

The Olanur lawyer network is currently available under free early-access onboarding. AI Voice Agent pilot pricing depends on the service configuration and anticipated usage. Firm-level subscription pricing and included allowances will be confirmed before a commercial commitment.

Does Olanur guarantee new clients?

No. The number and suitability of opportunities depend on client demand, practice area, geographic coverage, lawyer participation and other factors. Olanur provides technology to facilitate discovery and intake; it does not guarantee enquiries, retainers or legal outcomes.

The Future of Legal Client Intake Starts With a Better First Conversation

Your practice should not need to sacrifice billable time to manually organize every preliminary enquiry. Olanur is building AI-powered solutions to help legal professionals connect with prospective clients, gather useful information and manage the first stages of the client journey more efficiently.

Whether you are an independent lawyer exploring new opportunities or a growing firm interested in intelligent call handling and structured intake, Olanur offers a path to a more organized front office.

Better first conversations. Clearer intake information. More time for legal work.

Join Olanur FreeExplore AI Voice Agent & Firm Solutions

Legal disclaimer: Olanur is a legal technology platform, not a law firm. Olanur does not provide legal advice or legal representation. Legal services are provided independently by licensed legal professionals. Use of the platform does not itself create a lawyer-client relationship. AI-generated information may contain errors and should be independently reviewed. Product features and availability vary by offering and implementation stage.